Terms of Use Policy

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website http://www.farahchemists.com and when you create an account with us and/or register to receive our newsletter or use our repeat prescription service.

WHO WE ARE AND HOW TO CONTACT US

We are Farah Chemists Limited, a company registered in England and Wales. Our company registration number is 03271081 and our head office is at 44 Adelaide Terrance, Newcastle Upon Tyne, Tyne and Wear NE4 8BL.

You can contact us by writing to us at the above address, telephoning us on 0191 273 0000 between 9.00am to 5.00pm Monday to Friday (Excluding Bank or Public holidays) or emailing us at info@farahchemists.com.

BY USING OUR SITE AND/OR REGISTERING YOUR DETAILS WITH US YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site or register to use our services.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us, and information about cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • If you wish to order any of the products listed on our website, additional terms and conditions will apply.

REGISTERING WITH US

You may register with us/create an account to:

  1. Receive our general newsletter. We operate an email newsletter program, used to inform subscribers about products and services supplied by this us. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. We only send our email to those users have specifically requested us to do so.
  2. Use our free repeat prescription service. Did you know we can pick up your prescription from your doctors surgery?

It can be a real hassle getting to your doctors to pick up your prescriptions. With our free* prescription collection service we can pick up your prescription on your behalf and you can collect it or have it delivered at time convenient to you**.

When you register for this service:

  • You must be at least 18 years of age;
  • You must be resident in England;
  • We will send you reminders by email and or SMS/text message, and store your medication information;
  • We can pick up your prescription on your behalf and you can collect it from your local Farah Chemist or you may be eligible to request free local delivery to your door at a time convenient to you.
  • Although our service is free, you may have to pay for your subscriptions.

*subject to eligibility criteria
** Participating GP surgeries only

ACCOUNTS

Certain parts of our Site (including the ability to request repeat prescriptions) require an account in order to use them.

You may not create an Account if you are under 18 years of age.

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your account and details are kept up-to-date.

We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols.

It is your responsibility to keep your password safe. You must not share your Account with anyone else.

If you believe your Account is being used without your permission, please contact Us immediately at info@farahchemists.com. We will not be liable for any unauthorised use of your account.

You must not use anyone else’s Account.

All personal information provided in your account will be collected, used, and held in accordance with our privacy policy.

If you wish to delete your account, you may do so at any time by using your account settings. If you delete your account, we will not be able to provide any further services for which registration is required.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal where you have paid for online content.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is mainly directed to those living in the United Kingdom and we do not represent that content available on or through our site is appropriate for use or available in other locations outside of the UK.

WE MAY SUSPEND OR WITHDRAW OUR SERVICES

We may suspend our withdraw our services If you have a registered account with us, we will always let you know unless the suspension is for a short duration. If our services are suspended for more than 7 days or we intend to withdraw our services, we will let you know as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by events beyond our control.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

INFORMATION ON THIS SITE

The content on our site is provided for general information only and is not intended to amount advice on which you should rely. You should take professional or specialist advice before taking, or refraining from any action on the basis of the content of the site.

If you have or suspect you may have any health care problems then you should seek guidance from a specialist or your doctor before making any changes to your lifestyle, diet or start or stop taking additional medication or vitamins and minerals.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Our site is meant for consumers (i.e. not acting within the course of a business, trade or profession) and you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

USE OF OUR TRADE MARKS

You are not permitted to use any of our trademarks, whether they are registered or not, without our approval, unless they are part of material you are using as permitted under How you may use material on our site.